Wrap Yourself In Soothing Relief
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FREQUENTLY ASKED QUESTIONS

Billing FAQs

Q: When will my account be charged?

A: Your account is never charged until your order ships. If you see any pending charge from ThermaComfort or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.

Q: How long will it take for a refund to reflect on my payment method?

A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution

Q: Will I be charged tax?

A: Sales tax is collected in select states as required by law.


Shipping FAQs

Q: When will my order ship?

A: With valid payment, your order will ship on the next business day

Q: Will I receive a shipping confirmation?

A: Yes, you will receive a shipping confirmation email with tracking once your order ships, please add popnplay@customerstatus.com as a safe sender.

Q: How will my order be shipped?

A: Our standard shipping method is FedEx SmartPost

Q: Do you offer international shipping?



A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.


Order FAQs

Q: How do I check the status of my order?

A: You can check the status of your order 24 hours a day by visiting our site here, additionally you can always email us at www.customerstatus.com, please provide your order number or the name and address you used to place the order.

Q: What is the Money Back Guarantee Period?

A: If you are dissatisfied with your purchase for any reason, simply return the product within 90 days of receipt for a full refund of your purchase price, excluding processing and handling.

Q: When does the Money Back Guarantee Period begin?

A: Starting the day your order is delivered.

Q: Do you offer international shipping?

A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Q: How do I return my order?



A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.


Product FAQ

How do I clean ThermaComfort™

A: Spot Clean only. Do not place in washing machine or dryer. Do not iron. Do not bleach.

What is the max amount of time I can heat ThermaComfort™ at one time?

Do not exceed a total heating time of 3 minutes.

How should I wear the wrap?

Place it over your shoulders and raise the collar around the back of your neck. It is best to keep good posture while using the product.

What is ThermaComfort™ made of?

The Wrap casing and Pouch is made of 100% Polyester. The filling inside contains Clay Beads, Flax Seeds, Lavender and Mint Leaves.

How do I use the Heated Feature?

Place ThermaComfort™ into the included storage pouch and insert into the center of the microwave. Microwave for 1 minute and 30 seconds. For best results, flip the unit over at 0:45.
Heating time is based on 110W Microwave and may vary. For higher powered microwaves, reduce initial heating time to 1 minute.

How do I use the Cooling Feature?

Place ThermaComfort™ into the included storage pouch and put in freezer for at least one hour. If 60 mins does not make it as cold as you'd like, freeze ThermaComfort™ for longer periods of time.

What if the wrap is not hot enough after the initial heating?

Heat in increments of 30 seconds. Never exceed a total of heating time of 3 minutes.

Is it okay for people who have diabetes or are pregnant to use?

If any medical conditions exist such as diabetes, or if you are pregnant, consult a physician before use.

Offer Details: ThermaComfort™ - Wrap Yourself In Soothing Relief. A ThermaComfort™ wrap is available for just $29.99 + FREE SHIPPING! 


*Sales tax is collected in select states as required by law. 30-Day Money Back Guarantee (Less P&H) 


*A $10 surcharge is added for orders sent to Canada, Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska although at this time, we do not service Quebec from this website.

©2019 APG All Rights Reserved 

ThermaComfort™ is a trademark of APG